As featured in Crain’s by Viva’s Laura Sheridan: Leave your website alone…at least for now.
Companies all over the country are spending money updating their websites. Unfortunately, they’re putting the proverbial cart before the horse. Everything you do on your website needs to affect three outcomes: increase revenue, reduce cost, and improve customer loyalty. Making your site more attractive won’t accomplish any of these results. Revamping the messaging will. At Viva La Brand, we’ve developed an efficient process to gather customer insights about our clients’ products and services. We couple…
