Why does emotion matter? Herman Muschamp, the boisterous New York Times architecture critic wrote “…in the last 50 years, the economic base has shifted from production to consumption. It has gravitated from the sphere of rationality to the realm of desire, from the objective to the subjective, to the realm of psychology.” His message? In a post-industrial society, material satisfaction is so easily attained that emotional fulfillment is now the real challenge for business. The key subconscious…

In a world burdened with voiceless emails and texts, the power of a phone call is severely underrated. It’s easy for an email or tweet to get lost amongst all the other messages cluttering up our busy lives. Even in today’s tech-crazed world, a phone call still has the power to grab your attention and create an emotional connection. Email has become the default communication method for business people. Last year, according to The Radicati Group, 109…

You bump into a business associate you haven’t seen in years and he asks you what you’re doing these days. You open your mouth, pause, try to organize your thoughts, and start rambling. Who knows, he could have been a potential customer or someone who could help grow your business. You don’t get a second chance. That’s why you need a short, compelling pitch that explains why a customer should pick your organization. Next time someone asks you “What do…

In a world where consumers have more information than ever before, transparency is critical for winning brands. Why is transparency important? Transparency is key to building trust and trust is fundamental to creating a relationship with customers that endures beyond a single transaction. There are roughly 10 million brands in the world and we’re exposed to 5,000 a day. That’s a far cry from the 500 daily brand exposures estimated in the 70’s. What’s the…

There’s a reason the 2015 NCAA tournament just scored its highest viewership and social media engagement in over twenty years: it hooked their audience. The NCAA National Men’s basketball tournament reinforces a sport’s connection with die-hard fans while simultaneously attracting the attention of new fans. And they do it every year. There’s a lot for marketers to learn. Here are three takeaways: Lesson #1: Let them play. Bracketology, the term that was invented by Joe…

We meet with so many companies that believe changing the look of their marketing materials and web site is the panacea for slumping sales. Savvy marketers realize that to be effective they must first uncover why anyone would want to buy from them and then repeat the same compelling and differentiating messages in the same manner, over and over and over again. Companies that are constantly refreshing how they market themselves are brands that don’t stand…

Doritos! Why? The folks at Frito Lay have brilliantly involved their customers in creating their Super Bowl commercials. Their “Crash The Super Bowl” campaign was launched in September and nearly 800,000 people have visited the site to learn how the consumer-generated ad competition works. It’s pretty simple. Anyone can make a 30-second Doritos brand commercial to air during the Super Bowl and submit it for a chance to win $1 million and a dream job…

Marketing mistakes can be costly and hurt a company’s brand. Avoid wasting time and money by learning from others’ missteps. Here are 15 common marketing mistakes to avoid in 2015: Mistake #1:  Hiring your friend’s advertising agency. Your company’s needs are unique. An agency that’s great at retail may not be optimal for a manufacturer with global customers. Find an agency that’s right for your specific needs. Mistake #2:  Getting seduced by the new. Social media…

Just like brands have colors, logos and images they aspire to “own” and be recognized by, savvy marketers carefully select labels to propel their brands. Pick the right label and you set the tone for customers and employees. Scholars not students Entrepreneurship Preparatory School (E Prep) in Cleveland calls students “scholars”.  Why? Calling them scholars, particularly children who come from homes where dropping out of school is far too common, sends a message to the students, their parents and their…

There’s a reason the ALS Association, the non-profit devoted to searching for new treatments and a cure of Lou Gehrig’s disease, has raised $11.4 million in the last 18 days: the ice bucket challenge. This social media phenomenon involves dumping a pail of ice-cold water over your head and then challenging three other people to do the same within 24 hours. Not in the mood to get wet? Donate $100 to the ALS Association instead. The idea…