Know zappos.com? Regardless of what business you’re in, you should. When it comes to serving their customers, they’re the best.
Working with large and small businesses across a myriad of industries, we see customers with strong loyalties and those who will move their business for $1. Strong loyalties are often the result of a heartfelt connection. It’s a lot harder to leave a relationship when you feel it in your heart vs. your wallet.
So, what you have you done lately to nurture that emotional connection with your customers? Here’s one of zappos.com’s latest emails. How does it make you feel? Does it hit your heart or your wallet?
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FREE Shipping Both Ways · 365-Day Return Policy
CUSTOMER SERVICE 1-800-927-7671 · 24 Hours & 365 Days A Year
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Whoa, Nellie! Have We Got A Surprise For You!
Hello Richard!
Although you originally ordered GND, we’re upgrading the shipping time frame for your order. It will ship out today, so you’ll get it even faster than we originally promised! It’s kind of like we waved our magic wand!
Please note that this is being done at no additional cost to you. It’s our way of saying thanks for being our customer.
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Your Order Summary
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We hope this has brightened your day a little! Thanks for shopping at Zappos.com!
With Love,
The Zappos Customer Loyalty Team
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