Viva’s Blog: Your customer has changed. Have you?
We’re all shifting our sights from surviving the coronavirus pandemic to charting new courses through it. Data shows that 84% of people plan to maintain the routines they adopted during COVID even after the crisis. Smart business people understand that the consumer insights they depended on when making marketing decisions pre-COVID may no longer hold true. Research on customer behavior is essential. Consider that according to research conducted by Goodques, 74% of people say that…