As you likely know, we’re big fans of metrics, quantitative analysis, and ROI. However, strict devotion to these tools without understanding the emotion behind decision making leads to suboptimal results. Sometimes it’s easy to forget that there’s a human being on the receiving end of the ad, email or message. People make decisions based on many factors, both rational and emotional. Savvy marketers get that. Money isn’t everything. We’re in the middle of college graduation…

Kudos to Michigan and Syracuse who proudly wore their colors during last night’s March Madness final four basketball game. Typically, the visitor wears their team color and the home team wears white. Since the teams were far from their home court, they both smartly opted to wear their brand color. Michigan’s is maize and blue. The first recorded association of any color with the University of Michigan was in 1859 when a ribbon of deep…

I confess. I care more about the Super Bowl commercials than the game. So, for those of you who also like to look at the business side of sports, here are 4 lessons to learn from this year’s big game: Lesson #1: Be consistent. I’m sure the folks at Go Daddy are bored of another ad with Danica Patrick. For the rest of America, we associate the brand with her, and think of them when…

Let’s face it, we all look to our friends for tips on restaurants, hotels, clothes, and cars. 92% of people trust recommendations from friends and family above all other forms of advertising when making a purchase decision. Nielsen’s April 2012 Global Trust in Advertising Report It’s one thing to rely on a friend’s recommendation when it comes to picking a vacation spot or a doctor. However, it’s entirely different when you’re looking for an expert…

There are many catchphrases popular in marketing today. “Engagement”, “influencers”, and “relevance”, just to name a few. Brand Ambassador isn’t one of them, and it should be. Sure, it’s important to engage your customers, we all appreciate the power of influencers, and relevant content is key. But finding and creating Brand Ambassadors is one of the most important activities you can do to catapult your brand. What is a Brand Ambassador? There are many ways…

We all know that the most important part of any business is its customers. Without them, there wouldn’t be a business. So why do so many companies spend most of their marketing budget chasing new customers instead of nurturing the ones they already have? Customer retention, not acquisition, is the key to growing your business. You’ve seen the data. 5 to 1. That’s the cost of acquiring a new customer versus keeping an existing one….